Tikpaws – Global Smart Pet Brand & B2B Distribution Partnerships
Tikpaws Brand Background & Manufacturing Strength
Founded and operated by Shenzhen Chongxin Technology Co., Ltd., Tikpaws is a leading smart pet product brand specializing in innovative, user-centered pet tech solutions. As a sister brand to Petrust (a proven OEM/ODM provider), Tikpaws focuses on building a global brand presence through direct B2B partnerships.
Unlike trading-based brands, Tikpaws integrates R&D, manufacturing, and marketing in-house. With over 20 years of device manufacturing experience and 12 years in pet technology, our engineering team leverages smart security system expertise – we were among the first to integrate security-grade camera modules into smart pet feeders.
Our company operates two factories in Huiyang, Huizhou and headquarters in Longgang District, Shenzhen, led by Ms. Susan Ren as legal representative.
Our 20+ member R&D team specializes in core product categories:
Smart pet feeders
Smart water fountains
Smart self-cleaning litter boxes
Tikpaws launches 10+ new models annually, with products like the WF006, WF118, WF119 water fountain series and CB smart litter box series gaining strong traction in Europe through Amazon, Walmart, and offline retailers.
Now expanding into North and South America, Tikpaws seeks e-commerce distributors and regional agents to establish localized warehouses and optimized logistics networks.
Company Profile: Learn more about Tikpaws company background
LinkedIn: Follow Tikpaws official page
Product Certifications & Global Compliance
Tikpaws products meet the latest international safety and EMC standards, certified by SGS and other globally recognized laboratories.
Our valid certifications include:
CE, RoHS, and EMC (European market)
FCC and UL (United States)
ETL, UKCA, PSTI (UK)
ISED ID (Canada)
All adapters are region-specific and safety-certified. We invest over USD 70,000 annually in certification maintenance to ensure compliance with evolving platform policies.
Tikpaws partners with SGS for testing and documentation, providing Declarations of Conformity (DoC) upon request. For regional requirements, we offer sample submission support and pre-approved technical documents to accelerate certification.
SGS Product Certification for Global Markets
Global Distribution Strategy & Key Contact
Tikpaws is building a sustainable global distributor network, with primary focus on North America and South America for 2025–2026.
We welcome partnerships with:
Regional brand distributors
Online e-commerce partners
Pet technology importers and wholesalers
Current Cooperation Models:
Non-exclusive trial partnerships for initial orders
Potential exclusive distributor contracts after performance review
Co-marketing and joint exhibition opportunities
Rita Chen
Brand Manager & Marketing Lead
With 10+ years in smart electronics and B2B sales, Rita leads Tikpaws' global branding and partnership strategy. She focuses on expanding Tikpaws' smart pet product presence worldwide through OEM/ODM collaboration and regional distributor development.
Product Support & After-Sales Assurance
Tikpaws provides comprehensive technical and post-sales support to ensure distributor confidence and end-user satisfaction.
Spare Parts Supply:
Replacement parts replenished according to service ratios in subsequent orders
Additional free spare kits included for quick on-site handling
Average restock cycle: 20–60 days depending on model
Example: Smart water fountains maintain 10,000+ unit stock capacity
After-Sales Process:
Distributors submit issue details (photos/videos) for engineer diagnosis
Provide remote troubleshooting guidance and replacement components with repair videos for confirmed faults
Warranty Period:
14 months (coverage for non-human damage).
Localization Support:
The Tikpaws App (based on Tuya IoT) supports English, Spanish, Russian, Italian, Turkish, Korean, Japanese, and more languages.
Business Terms & Cooperation Details
MOQ (Minimum Order Quantity):
Flexible trial orders available. MOQ varies by product:
Common models: 3–18 pcs
New launches: 100–504 pcs (depending on customization)
Trade Terms:
Supports EXW, FOB, and DDP.
(Note: Under EXW terms with buyer-appointed forwarders, Tikpaws requires domestic freight proof for tax compliance.)
Logistics & Customs:
Tikpaws assists with customs documentation, certificates, and compliance declarations for smooth import clearance.
Return Policy:
Due to high international freight costs, returns are handled through case-by-case negotiation unless verified product defects are found.
Bulk Order Advantage:
Volume discounts and regional sales priority available for high-performing partners.
Localization & Compatibility
Voltage & Plug Types:
Supports 100–240V with region-specific plugs: EU, US, UK, AU, Argentina, Korea, Japan standards.
App & Software:
Multi-language interface with cloud connectivity and global server compatibility.
Payment & Currency:
Supports ACP Global Multi-Currency Account (Hong Kong / Singapore) for:
USD, EUR, AUD, GBP, CAD, HKD, JPY, SGD, CNY.
Software Updates:
Regular firmware and OTA updates ensure continuous global compatibility.
2025 Global Exhibitions & Brand Exposure
Tikpaws actively participates in global exhibitions to connect with distributors, showcase innovations, and strengthen regional partnerships.
2025 Attended & Upcoming Exhibitions:
Global Pet Expo – Orlando, USA (Mar 26–28)
Tokyo Big Sight – Japan (Apr 3–6)
Global Sources Spring Show – Hong Kong (Apr 18–21)
Canton Fair – Guangzhou, China (Apr 15–19 / Oct 15–19)
Latin American Electronics Expo – Mexico (Jun 17–19)
Eletrolarshow Tecnologia e Negócios – Brazil (Jun 23–26)
Pet Fair Asia – Shanghai, China (Aug 20–24)
IFA Berlin – Germany (Sep 7–9)
Global Sources Indonesia – Jakarta (Sep 25–27)
PSC Pet Show – Guangzhou (Nov 5–7)
Tikpaws welcomes business meetings and partnership discussions during these events.
FAQ – For Potential Distributors
A: Trial orders start from 3–18 units, depending on the product.
A: Exclusive distribution is available upon performance evaluation.
A: Tikpaws assists with documentation; duties depend on trade terms (EXW/FOB/DDP).
A: 14 months standard warranty (non-human damage).
A: Yes, full language and voltage compatibility for North and South American markets.
A: Brand Manager Rita Chen (rita@szpetrust.com).
Partner with Tikpaws Today
If you are a pet product distributor, online retailer, or regional importer seeking a reliable smart pet brand with complete in-house manufacturing capability, Tikpaws welcomes your cooperation.
With strong R&D, verified certifications, and global logistics experience, Tikpaws offers partners not just products — but a brand ecosystem built for long-term success.
Contact: rita@szpetrust.com
Website: www.tikpaws.com