If the Smooth button on your cat litter box keeps showing a blue LED, please check the following possible causes and solutions:
1. Your cat is currently inside the litter box
2. Items are placed on top of the globe (drum) unit
1. Wait until your cat leaves the litter box
2. Remove any objects placed on top of the globe
1. Refill the litter box with an appropriate amount of cat litter
2. Press and hold the Smooth Sand button to recalibrate the weight
For step-by-step instructions, please refer to the video demonstration.
Empowering the Future of Pet Care Through Innovation and Quality
Tikpaws® is a global smart pet brand driven by innovation and love for pets. We design intelligent pet feeders, smart water fountains, and self-cleaning litter boxes that make daily pet care easier, safer, and more enjoyable for every household.
Our mission is to create smart, reliable, and beautifully designed pet care products that blend seamlessly into modern lifestyles. Every Tikpaws product combines advanced technology, premium materials, and thoughtful functionality—empowering pet owners with convenience and peace of mind.
To ensure the stability, privacy, and reliability of all smart pet devices, Tikpaws provides continuous software maintenance, system updates, and data protection services for global consumers.
For full details, please refer to our official statement:
Software Maintenance StatementGot a question about our products or need support? Our team is ready to help you.
Email: info@tikpaws.com
Facebook: Tikpaws smartcare
Company Name: Huizhou Chongxin Technology Co. Ltd
Factory Address: Block B, Anyi Industrial Park, Xinxu District, Huiyang Town, Huizhou, Guangdong, China
Tel: +86 0755-8465-7437